FETAC Level 5 Communications (G20001)

Module:                       
FETAC Level 5 Communications (G20001)

Duration                      
36 Hours over 12 x 3 Hour sessions or 1 full day per week for 6 weeks

Target Group                          
Family Carers
Respite Workers
Home Helps
Care Attendants or Care Assistants
People interested in working in the Care sector

Locations                                 
Available in any area nationwide subject to demand 

Overall course Aim                 
Communication skills are highly valued in the workplace. This module extends beyond exclusively vocational needs, recognising that the acquisition of these skills is a life-long process, and central to personal, social and professional development and fulfilment.

 

Specific Learning Outcomes;

 After successfully completing this course you will be able to:

  • Develop an awareness of the essential role played by communication in human interaction
  • Acquire communication skills relevant to vocational and personal development
  • Understand the communicative principles and practices involved in gathering and relaying information
  • Acquire the skills and confidence to convey and interpret meaning, in writing, orally and visually develop a critical awareness of communications messages and media
  • Explore the use of modern communication and information technology, and its application in personal and vocational life.
  • Understand key terms used in communications theory such as sender, receiver, message, code, channel, communicate, noise, feedback, context, with particular reference to working life
  • Recognise the kinds of listening required in different contexts E.g. understanding, interpreting, receiving information
  • Demonstrate a range of listening behaviours appropriate to the context such as eye contact, facial expression, encouragement, control of own responses practise communications techniques relevant to different situations in work and leisure, such as conversations, interviews, formal presentations, message taking/giving and telephone dialogues
  • Participate effectively in group discussion and negotiated decision making
  • Co-operate and contribute effectively in formal meetings
  • Prepare and deliver an oral presentation and answer questions
  • Gather information from a range of written material including technical/vocational, personal, literary, business and media communication read critically, with objectivity and discrimination, a range of media texts including written, visual and broadcast texts apply a reading approach appropriate to purpose and the nature of the text e.g. skimming, obtaining an overview, identifying key points, extracting information, critical evaluation, in-depth analysis
  • Recognise some key issues currently facing media consumers such as freedom of information, tabloidisation, censorship, state regulation, ownership and control etc.
  • Write clearly, confidently and expressively in a variety of forms relating to personal, creative, vocational and social needs
  • Use with confidence the vocabulary and language conventions relevant to a specific area of work
  • Follow the conventions of writing for a specific purpose including reports, memoranda, minutes, applications, letters, faxes etc.
  • Observe the current conventions of written English usage (spelling, punctuation, syntax etc.) in accordance with purpose draft, edit and proof-read written documents
  • Plan and undertake research into a topic related to a vocational specialism, using a variety of sources, both primary (e.g. interviews and observations) and secondary (e.g. internet, media, libraries).
  • Demonstrate an understanding of various non-verbal and visual codes such as signs, symbols, still and moving images, cartoons, body signals, music, numbers, dance, colour
  • Demonstrate an awareness of ways in which the body communicates non- verbally through gesture, posture, appearance, eye and physical contact, facial expression, proximity and orientation etc.
  • Demonstrate appropriate non-verbal communication in a range of settings including one-to-one, group, formal and informal
  • Recognise the role of perception in the communication process and factors that affect it such as sensory variation, stereotyping, prejudice
  • Recognise the ways physical environment communicates e.g. structure, shape, colour, texture, smell, sound
  • Construct and interpret visual aids and/or images.
  • Explain the impact of communication and information technology on personal, social and vocational life
  • Describe the various uses of technology to assist communication e.g. computers, telephones, facsimile, video recorders, the Internet, electronic fund transfer, data communications systems use a range of communications technologies to exchange information with another user e.g. e- mail, fax, mobile telephone
  • Evaluate the advantages and disadvantages of the use of technology in communications
  • Outline current relevant legislation (e.g. the Data Protection Act, the Freedom of Information Act) in terms of rights, responsibilities, grievances and penalties. 

Training Methods             
Role Play
Simulated situations
Presentations
Classroom tuition
Group Discussion
Written work

All training is delivered in a friendly and enjoyable fashion focusing on ensuring each participant is given every opportunity to learn the necessary knowledge, skills and abilities in order to excel in their caring role.

Assessment criteria:        
Collection of Work 50%
Skills Demonstration 50%

For further details, please contact:-

The Carers Association, Training Unit, Market Square, Tullamore, Co. Offaly

Ph: 057 9322920

Email training@carersireland.com